28 May, 2020 
 321

What Are The Most Asked Questions For The BTC-Alpha Technical Support Experts

We could talk about strange and curious requests to our technical support — yet we will save this story by the next April Fool’s Day. In the meantime, here are TOP-10 questions that our experts receive almost daily from new users. We hope this article will be useful to them.
Share this
What Are The Most Asked Questions For The BTC-Alpha Technical Support Experts

1. How To Submit Funds On The Exchange?

Submitting funds is necessary for crypto trading on the BTC-Alpha exchange. In other words, in order to start trading on the exchange, you need to get funds. To do this, we present you a detailed algorithm:

  • Log in to your personal account by entering your username and password.
  • You need to replenish your trading account with cryptocurrency/fiat currency that interests you. To do this, select the "Finance" button.
  • After that, you will find yourself in the “My Accounts” section, select the currency you need and click on “Deposits”.
  • Choose one of the systems presented on the exchange (pre-registering), with which you can enter money into the exchange.
  • Having replenished your account with finances, you can start trading on the BTC-Alpha exchange.
  • 2. How To Withdraw Money From The Exchange?

    The procedure for withdrawing money from the exchange account is much like the procedure for replenishing your account with funds. It happens like this:

  • Log in to your personal account by entering your username and password.
  • You need to replenish your trading account with cryptocurrency/fiat currency that interests you. To do this, select the "Finance" button. After that, you will be taken to the “My Accounts” section, select the currency you need and click on “Withdraw funds”.
  • Choose one of the systems presented on the exchange (pre-registering), with which you can withdraw money from the exchange.
  • 3. How To Activate Two-Factor Authentication?

    Two-factor authentication (2FA for short) is an additional level of security for your account on the exchange. We strongly recommend activating 2FA to protect against unwanted risks when using the same browser on different browsers and devices. To activate it:

  • Log in to your account using your email and password.
  • Select “Security” in the context menu in the upper right corner of the screen.
  • After that, you get into the “Sessions”; now select the “2-Step Verification” tab and click “Enable 2-Step Verification”.
  • Follow the instructions and follow the steps to enable 2-step verification.
  • You must also install the Google Authenticator application on your smartphone, which, based on the QR code, will generate a temporary token.
  • 4. What Is An Alpha code? How Does it Work?

    Alpha codes are designed to transfer funds between users of the cryptocurrency exchange. The user can create an Alpha code from any currency that he has available. Here is how you can create your Alpha code:

  • Log in to your personal account by entering your username and password.
  • In order to generate an Alpha code, select the "Finance" button in the dialog box under your email address in the upper right corner of the screen.
  • After that, you will find yourself in the “My Accounts” section, select the currency you need and click on “Withdraw funds”.
  • Fill in the required fields (quantity, currency, recipient's email — if necessary) and click "Create Alpha Code". The generated code can be transferred for activation to any participant of the BTC-Alpha exchange.
  • In order to activate the Alpha code, you need to go to the "Finance" section in the dialog box under your email address on the right and click "Activate Alpha code". Remember: You can only activate the code once.
  • Please note that on the BTC-Alpha exchange there is also the possibility of creating registered Alpha codes (by email of the user). To do this, you need to check the recipient’s email field and enter the user's email at the stage of creating the Alpha-code. In this case, only the user with the specified email or code creator can activate the code.

    5. How Much Is The Commission Fee For Trading Cryptocurrency On Your Exchange?

    You can find the commission charged by the exchange for trading via clicking on the "Commission" section on the main page of the BTC-Alpha cryptocurrency exchange:

  • Fees | BTC-Alpha Exchange
  • BTC-Alpha fees for trade operations. Fees for deposits and withdrawals
  • The size of the commission differs depending on the monthly trading volume (in 30 days).

    6. How To Sign Up At BTC-Alpha?

    One of the most common questions is how to register on the BTC-Alpha exchange. This is how registration on our platform occurs:

  • Follow the link: https://btc-alpha.com
  • Once on the main page of BTC-Alpha, click the “Register” button on the left.
  • Fill in the required fields: email, password, confirm the password. Then, click the “Register” button, it is located just below the above fields.
  • Next, log in to your email inbox, which was specified during registration on the BTC-Alpha website. Open the letter received from the BTC-Alpha system and click on the link to confirm your registration.
  • Congratulations! You are registered in the BTC-Alpha system. Now you can log in to your personal account by clicking the “Login” button on the BTC-Alpha main page on the right and entering your email and password.
  • 7. What To Do If 2FA Reports That I Have An Incorrect Token?

    If you are having difficulty logging in with a two-factor token, the problem is time synchronization. Depending on time zones, the time in a particular area is determined. You do not need to set the server time on the device. You only need to maintain the local time accuracy in accordance with your time zone. Alternatively, you can use the automatic time setting on the device.

    It is important that the time difference does not exceed 20 seconds. You should also know that the token that the program shows is relevant only as long as you see it. When the program changed it to a new one, the old one will be available for a maximum of a few seconds. It’s best to start entering the token when it has just been updated.

    Use web services to find out the exact time and compare it with yours. If you still cannot log in, use spare tokens. If this does not help, please contact support.

    8. How Long Does It Take To Deposit / Withdraw Funds From BTC-Alpha?

    On average, it takes from 1 to 5 minutes (for verified users). For unverified users withdrawals can take up to 72 hours. If in your case the operation took longer than the specified time, please contact our Tech Support Department.

    9. How Long Does It Usually Take To Verify (KYC 2, KYC 3)?

    The verification process takes about 6-10 minutes, and the average moderator takes 30 minutes to 72 hours to complete the moderation (depending on the administrator’s workload).

    10. Where Can I Find Out About Updates And News Of The BTC-Alpha Exchange?

    You can follow important events and news of the BTC-Alpha exchange via our social networks (Telegram, Facebook, Instagram, LinkedIn) as well as via our “News” tab on our official website.

    Share this